The Compliance Engine Welcomes Carlos Herrera as Customer Success Manager

New leadership strengthens customer relationships and accelerates innovation in fire and life safety compliance.

Lisle, Illinois- The Compliance Engine proudly announces the appointment of Carlos Herrera as its new Customer Success Manager. With a career spanning marketing, SaaS, and customer success, Herrera brings a blend of strategic insight, leadership, and relationship-building expertise that will help expand the company’s mission of providing innovative fire and life safety compliance solutions. His addition reinforces The Compliance Engine’s commitment to elevating user experience and strengthening nationwide compliance efforts.

Carlos Herrera’s background in client relations and operational improvement aligns with the company’s goal. It is to deliver unmatched value to contractors, service providers, and fire departments nationwide. His experience enables him to support users across multiple compliance programs, including the platform’s fire protection systems compliance program and other life safety workflows.

Herrera began his professional journey in marketing and advertising before transitioning into SaaS and customer success, where he excelled at developing high-performing teams and fostering client partnerships. Having led teams of 10–15 professionals both nationally and internationally, he has achieved measurable results in customer retention, business expansion, and process efficiency. 

Speaking about his new role, Herrera shared, “I was drawn to The Compliance Engine because of its mission to provide innovative fire and life safety solutions and its passion for improving the customer experience. The company values proactive support and ongoing success, and that kind of momentum is inspiring.”

Herrera’s philosophy as a Customer Success Manager is rooted in anticipation rather than reaction. He believes that success comes from understanding the entire customer journey, offering solutions before issues arise, and becoming a trusted advisor rather than a simple point of contact. 

Beyond his professional experience, Herrera has a personal connection to the fire and life safety field. Having survived a fire himself, he views his role as an opportunity to make a real difference in community safety. His work at The Compliance Engine aligns this sense of purpose with his extensive experience in technology-driven client solutions, ultimately supporting safer communities through stronger compliance and accountability. For Herrera, every improvement in user support directly contributes to increased public safety.

The Compliance Engine provides municipalities, fire departments, and service providers with tools that simplify and strengthen fire protection systems-compliance program management. The company’s innovative online system enables fire officials and contractors to track inspections, testing, and maintenance for devices such as fire alarms, sprinklers, and suppression systems. Its integrated backflow testing program and elevator inspection program make it easier for local authorities to maintain safety compliance, reduce administrative burden, and increase accountability.

The platform streamlines communication between property owners, service providers, and code officials, allowing all stakeholders to ensure that inspections are completed on time and in compliance with local regulations. From managing inspection data to automating reminders and reports, the system helps users maintain full visibility into the status of each property’s maintenance code compliance. By digitizing the compliance process, The Compliance Engine reduces inefficiencies and enhances community safety while helping agencies allocate resources more effectively.

Herrera’s appointment marks another milestone for The Compliance Engine as it continues to strengthen its customer success initiatives and expand its support network. His leadership will play an essential role in helping new and existing clients maximize the system’s value while advancing safety compliance across multiple sectors.

Learn more about The Compliance Engine and its Customer Success Manager, Carlos Herrera, by visiting the website at https://www.thecomplianceengine.com/.

About The Compliance Engine

The Compliance Engine is a leading provider of cloud-based fire and life safety compliance solutions that connect service providers, property owners, and fire departments. Its platform simplifies code compliance, improves efficiency, and promotes safer communities through technology-driven tools and proactive data management.

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Media Contact:

Paige Robson

Head of Marketing

(630) 413-9511

marketing@mybrycer.com